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Quality Assurance Feedback Form

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Quality Assurance ( QA ) is a business process that ensures products and services meet an internally agreed standard.  In the contact centre, QA usually refers to monitoring agents' interactions with customers, making sure processes are followed and seeking improvements. This is a call grading template for inbound customer support. Background Quality control for call center agents can be a competitive advantage for a business. Customers have consistently shown they are willing to pay more for products backed by strong customer service. The best call center agents stay on script, fully resolve issues in less calls, and properly document every interaction with a caller.
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Return Policy

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Amazon Return Policy Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Amazon.com Return Policy Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Amazon Global Store Return Policy Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Your return label will require you to return the item at your own expense. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our C
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Reflection Two

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IMPORTANCE OF GIVING CLEAR DIRECTIONS Giving clear instructions or directions is a key in every single activity we perform, therefore in a call center, agents must know the basis to make people follow their mind, I mean, what an agent is asking for to any customer is just an idea on their mind, but when this customer follows directions in an effective way, those ideas become solutions. In one hand, there are different ways of giving directions, nevertheless, the best option is giving soft instructions, for example: I want you to do ….     I would like you to…. Giving directions from a call center is not an easy task. We as humans are used to use our body language in order to make our speech understandable, but through a pair of phones this activity is not possible. In the other hand, there are some rules for giving instructions and explanations. 1.       Keep the language simple: It means do not use a technical vocabulary that the customer is not g
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